Refund and Returns Policy

At myneedohtoys.us, we want you to love your new squishy products! However, we understand that sometimes things don’t go as planned. Please read our policy below regarding returns and refunds.

30-Day Return Window
You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be:

In the same condition that you received it.

Unused and unplayed with.

In its original packaging with all tags attached.

Damages and Issues
Please inspect your order upon reception. Contact us immediately (within 48 hours) at [email protected] if:

The item is defective or damaged upon arrival.

You received the wrong item.

The product has severe manufacturing defects.

Note: Minor cosmetic imperfections caused during the production process are not considered defects unless they affect the normal use of the product.

Non-Returnable Items
Certain items cannot be returned:

Used Items: Products showing signs of use cannot be returned.

Sale Items: Items purchased during clearance or final sale promotions.

Gift Cards.

How to Start a Return
To start a return, contact us at [email protected].

Please include your Order Number and photos of the item’s condition.

If your return is accepted, we will send you instructions on how and where to send your package.

Shipping Costs: Unless the item arrived damaged or incorrect, customers are responsible for return shipping costs.

Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved.

Approved: Refunds will be issued to your original payment method within 5–10 business days.

Rejected: If the item is returned in a damaged or used condition, we reserve the right to offer a partial refund or deny the refund.

Contact Information

For any questions regarding returns or refunds, please contact us:

Email: [email protected]

Store: myneedohtoys.us

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.